Refund policy

RETURN & REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For hygiene and safety reasons, any item that shows signs of use cannot be accepted for return. This applies to all baby bedding, nests, soft toys, and similar products.

How to Start a Return
To start a return, contact us at info@flybyfly.ae or +971567318808. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions — Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Refunds
A 60 AED fee will be deducted from the refund to cover the return shipping cost.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@flybyfly.ae or +971567318808.